How does KERC protect consumer interest?
KERC is in the forefront to protect the interest of the consumers and at the same time to make the power sector financially and commercially viable. KERC has taken several initiatives to protect the interests of the consumers. The Office of Consumer Advocacy (OCA) has been established with a senior officer to represent consumers in the proceedings before the Commission. A Grievance Redressal Officer has been appointed to deal with consumer grievances.
The OCA has been conducting consumer awareness programmes in all parts of Karnataka. Seminars and workshops are conducted to educate people about KERC and its activities and also the role of consumers in power sector reform. The OCA is publishing a newsletter in Kannada English. These are mailed to over 200 consumer groups and other interested organizations.